828-222-3824
Frequently Asked Questions
DO YOU ACCEPT INSURANCE?
Yes! We are currently in-network with Medicare, Blue Cross Blue Shield, Aetna, Oscar, Friday Health Plans, and CIGNA. We recommend you call and ask your insurance provider about copay, deductible, and/or how many sessions are covered. Private pay is always an option if you aren't insured with these companies or if your services aren't deemed "medically necessary." If we are out-of-network with your insurance, we can still submit claims directly to your insurance, or provide you with a Superbill for you to submit to your insurer for reimbursement. You could also use it to write off as a healthcare expense for your taxes.
DO YOU OFFER FREE CONSULTATIONS?
Absolutely! Call, text, or email to set up a free phone consultation to see if Erin or Emily might be the right person to help you meet your communication goals.
HOW DOES TELEPRACTICE WORK?
TelePractice (Telehealth) is done online with your computer or smart phone. We send you a link and you click it. We use Telehealth software which is HIPAA compliant, 100% secure, and protected with bank-level encryption. It's the future of healthcare! You will need reliable internet access, a webcam, microphone, and speakers (most computers have these last three items already built-in, but you can purchase a microphone headset at Target or Amazon starting around $9). Payments and client forms can all easily be done in advance online through our secure client portal. For clients wanting more privacy and clients who don't live near Asheville, this is a great option for you!
HOW MUCH DOES IT COST FOR PRIVATE PAY?
The "prompt pay discount" for private pay clients is $90 for the evaluation, and $80 for each session. To qualify for this discount, payment needs to be made within 48 hours of our session. Most people opt for the ease of autopay, which automatically charges the card on file overnight after our session.
DO I NEED A DOCTOR'S PRESCRIPTION/ORDER?
If you plan to have Medicare cover the costs, you will need an order from your doctor for speech therapy evaluation and treatment. Your provider can fax it directly to us (fax number 828-575-5874), or you can upload it yourself through the client portal. If you plan to private pay, no order is needed. Most private insurance companies (like BCBS, Aetna, CIGNA, etc) don't require a doctor's order, but this can be policy-dependent, so it's always a good idea to check with your individual insurance provider.
HOW DO YOU ENSURE MY PRIVACY?
All my communications with clients are done through a HIPAA compliant secure portal or my HIPAA compliant email. Through the client portal, you can fill out intake forms, book appointments, enter payment information, and send/receive messages from me. If you choose TelePractice, this service option is done through Zoom pro and is also secure and HIPAA compliant. Your privacy and security are of upmost importance to us!
DO YOU DO ANY SPEAKING ENGAGEMENTS WITH GROUPS?
We are more than happy to come speak to a local group about advocacy and services! We have experience speaking with support groups for transgender voice and communication, aphasia, and Parkinson's disease. Just get in touch to discuss details.